1. General provisions and identification of the seller
1.1. These general terms and conditions (hereinafter the "T&C") govern the rights and obligations of the contracting parties arising from a distance purchase contract concluded between the seller and a consumer through the online shop operated on the website www.rockbike.sk (hereinafter the "online shop").
1.2. Seller:
| Business name | JELLA, spol. s r.o. |
| Registered office | Námestie republiky 8, 940 65 Nové Zámky |
| Company ID (IČO) | 36540749 |
| Tax ID (DIČ) | 2020144731 |
| VAT ID (IČ DPH) | SK2020144731 (VAT payer under Section 4 of the VAT Act since 1 August 2001) |
| Registration | Commercial Register of the District Court Nitra, section: Sro, file no. 12441/N |
| Phone | +421 905 560 430 |
| info@rockbike.sk | |
| Business premises (store) | Podzámska 31, 940 02 Nové Zámky |
| Opening hours | Mon–Fri: 9:00–17:00, Sat: 9:00–12:00 |
1.3. Supervisory authority:
Slovak Trade Inspection (SOI)
SOI Inspectorate for the Nitra Region
Staničná 9, P.O. BOX 49A, 950 50 Nitra 1
Tel.: +421 37 772 02 16 | E-mail: nr@soi.sk
Web: www.soi.sk
1.4. These T&C have been drawn up in accordance with Act No. 108/2024 Coll. on consumer protection and on amendments to certain acts, as amended (hereinafter the "Consumer Protection Act"), Act No. 40/1964 Coll., the Civil Code, as amended (hereinafter the "Civil Code"), Act No. 22/2004 Coll. on electronic commerce, as amended, and other applicable legislation of the Slovak Republic.
1.5. A consumer is a natural person who, when concluding and performing a contract, is not acting within the scope of their business, employment or profession (hereinafter the "buyer" or "consumer").
1.6. These T&C apply exclusively to relations between the seller and a consumer. They do not apply to legal relations with persons acting within the scope of their business activity.
2. Definitions
2.1. Purchase contract — a distance contract concluded between the seller and the buyer through the online shop, the subject of which is the purchase of goods.
2.2. Distance contract — a contract between the seller and a consumer agreed and concluded exclusively by one or more means of distance communication without the simultaneous physical presence of the seller and the consumer, in particular via the website, e-mail or telephone.
2.3. Goods — a movable item offered for sale by the seller through the online shop, in particular bicycles, cycling components, accessories, clothing and extras.
2.4. Order — a binding proposal by the buyer to conclude a purchase contract with the seller, made through the online shop.
2.5. Pre-contractual information — information that the seller is obliged to provide to the consumer before concluding the contract under Section 15 of the Consumer Protection Act.
3. Order and conclusion of the contract
3.1. The buyer selects goods from the online shop and adds them to the shopping cart. After completing the selection, the buyer proceeds to checkout, fills in the required details (first name, surname, delivery address, e-mail, phone) and chooses the delivery and payment method.
3.2. Before submitting the order, the buyer is shown an order summary containing:
- the description of the goods, their main characteristics and quantity,
- the total price of the goods including VAT and all fees,
- delivery costs,
- the chosen payment method,
- the expected delivery time.
3.3. The buyer submits the order by clicking the button "Order with obligation to pay" (or a button with similarly unambiguous wording). By submitting the order, the buyer confirms that they have read and agree to these T&C.
3.4. After the order is submitted, the seller confirms receipt of the order without undue delay by e-mail to the buyer's e-mail address. This confirmation does not yet constitute acceptance of the proposal to conclude the contract.
3.5. The purchase contract is concluded at the moment the seller's confirmation of acceptance of the order is delivered to the buyer's e-mail address.
3.6. The seller is entitled to refuse an order if the goods are not available or if the buyer has repeatedly failed to collect previous orders. The buyer will be informed of the refusal by e-mail.
3.7. The seller will provide the buyer, on a durable medium (e-mail), with a confirmation of the conclusion of the contract containing all pre-contractual information under Section 15 of the Consumer Protection Act, no later than at the time the goods are delivered.
4. Prices and payment terms
4.1. All prices of goods in the online shop are stated in euros (EUR) including value added tax (VAT) and all fees set by the legislation of the Slovak Republic.
4.2. The price of the goods is valid at the time the buyer submits the order. The seller reserves the right to change prices; a new price does not apply to orders already submitted.
4.3. When the price of goods is discounted, the seller states the lowest price at which the goods were sold during the 30 days before the price reduction, in accordance with Section 15(7) of the Consumer Protection Act.
4.4. Delivery costs according to the chosen delivery method are added to the price of the goods. The total price including delivery is shown to the buyer before the order is submitted.
4.5. Payment methods:
- a) Cash on delivery — when receiving the goods from the carrier
- b) Bank transfer — based on an advance invoice
- c) Online card payment — via a secure payment gateway
- d) Cash or card payment — for personal pickup in the store
4.6. When paying by bank transfer, the buyer must pay the purchase price within 5 working days of receiving the advance invoice. If the payment is not credited to the seller's account within this period, the order is considered cancelled.
4.7. The seller issues the buyer a tax document (invoice), which is sent electronically to the buyer's e-mail address or enclosed with the parcel.
5. Delivery of goods
5.1. The seller delivers the goods to the buyer within the time stated for the goods in the online shop, usually within 2–7 working days of the conclusion of the purchase contract (for cash on delivery) or of the payment being credited to the seller's account (for advance payment). The maximum delivery time is 30 days from the conclusion of the contract, unless the parties agree otherwise.
5.2. Delivery methods and prices:
| Delivery method | Price |
|---|---|
| Courier (UPS / SPS) | according to the current price list on the website Delivery and payment |
| Slovak Post | according to the current price list on the website Delivery and payment |
| Personal pickup in the store (Nové Zámky) | free |
5.3. Free delivery — the seller provides free delivery for orders above the amount stated in the current delivery price list.
5.4. The place of delivery is the address given by the buyer in the order.
5.5. The seller informs the buyer by e-mail when the goods are dispatched, including parcel tracking information (tracking number) where available.
5.6. If the goods are not in stock and the seller cannot deliver them within the stated time, the seller informs the buyer without undue delay and offers an alternative delivery date or cancellation of the order with a refund of the amount paid.
6. Receiving the goods
6.1. The buyer is obliged to accept the goods at the agreed place and time. If the buyer does not accept the goods without prior written withdrawal from the contract, the seller is entitled to compensation for the costs associated with the unsuccessful delivery.
6.2. The buyer is obliged to check the parcel on receipt. If the packaging is visibly damaged, the buyer is entitled to refuse the parcel and to draw up a damage report with the carrier.
6.3. By signing the delivery note or accepting the parcel, the buyer confirms that the packaging was intact.
6.4. The risk of damage to the goods passes to the buyer at the moment the goods are received. If the buyer does not accept the goods within an additional period, the risk of damage passes to the buyer when that period expires.
7. Withdrawal from the contract
7.1. The buyer has the right to withdraw from a distance purchase contract without giving a reason within 14 calendar days of receiving the goods, in accordance with Section 20 et seq. of Act No. 108/2024 Coll. on consumer protection.
7.2. If the subject of the contract is the delivery of goods, the withdrawal period expires 14 calendar days after the day on which the buyer or a third party designated by the buyer (other than the carrier) takes possession of the goods. If goods are delivered separately, the period expires 14 days after the last item is received.
7.3. Ways to withdraw from the contract:
- a) By completing the online withdrawal form available in the customer section of the online shop after logging in (the "Withdraw from the contract" button)
- b) By sending the completed model withdrawal form (Annex 1 to these T&C) by e-mail to: info@rockbike.sk
- c) By sending an unambiguous statement of withdrawal from the contract by post to the seller's address
7.4. The withdrawal period is met if the buyer sends the notice of exercising the right of withdrawal before the withdrawal period expires.
7.5. The seller will confirm receipt of the notice of withdrawal to the buyer without undue delay on a durable medium (e-mail).
7.6. After withdrawing from the contract, the buyer shall send or hand over the goods to the seller without undue delay, no later than 14 days from the day the right of withdrawal was exercised. The deadline is met if the goods are sent before the 14-day period expires.
7.7. The costs of returning the goods are borne by the buyer unless the seller has expressly stated that it will bear them.
7.8. The seller will refund to the buyer all payments received from the buyer under or in connection with the contract, including the costs of transport, delivery and postage and other costs and fees, without undue delay and no later than 14 days from the day the notice of withdrawal is received. The seller will refund payments using the same method the buyer used for payment, unless agreed otherwise.
7.9. The seller is not obliged to refund payments to the buyer before the goods have been delivered back or the buyer has proven that the goods were sent back to the seller (whichever occurs first).
7.10. If the buyer chose a delivery method other than the cheapest one offered, the seller will refund delivery costs up to the amount of the cheapest delivery method offered.
7.11. The buyer is liable for any reduction in the value of the goods resulting from handling the goods beyond what is necessary to establish their nature, characteristics and functioning.
7.12. The buyer may not withdraw from a contractwhose subject is in particular:
- a) the sale of goods made to the consumer's specifications, goods made to measure or goods clearly personalised for one consumer,
- b) the sale of goods liable to deteriorate or expire rapidly,
- c) the sale of sealed goods which are not suitable for return due to health protection or hygiene reasons and which were unsealed after delivery,
- d) other cases under Section 19(1) of the Consumer Protection Act.
Annex 1 — Model withdrawal form
(pursuant to Annex 2 to Act No. 108/2024 Coll.)
To: JELLA, spol. s r.o., Námestie republiky 8, 940 65 Nové Zámky, e-mail: info@rockbike.sk
I hereby give notice that I withdraw from the contract for the following goods:
- Name of goods: _______________________________________________
- Order number: ____________________________________________
- Ordered on / received on*: __________________________
Consumer's full name: ___________________________________
Consumer's address: _____________________________________________
Date: __________________
Consumer's signature (only if this form is submitted on paper): __________________
*Delete as appropriate.
⬇ Download the withdrawal form (PDF)
8. Liability for defects (complaints procedure)
8.1. The seller is liable for defects that the goods have when received by the buyer, as well as for defects that arise after receipt during the warranty period.
8.2. The warranty period is 24 months and starts on the day the buyer receives the goods. For used goods the warranty period may be shortened to 12 months if this is expressly stated in the offer.
8.3. If a defect appears within 12 months of receiving the goods, it is presumed that the goods were defective at the time of receipt unless this is incompatible with the nature of the goods or the defect. The burden of proof lies with the seller.
8.4. If a defect appears after 12 months of receiving the goods, the burden of proof lies with the buyer.
8.5. Making a complaint:
The buyer makes a complaint:
- a) in person at the seller's store at: Podzámska 31, 940 02 Nové Zámky
- b) by e-mail to: info@rockbike.sk
- c) by post to the seller's registered office
The buyer shall attach proof of purchase (invoice, order confirmation) and a description of the defect to the complaint.
8.6. The seller shall issue to the buyer a written confirmation that the complaint has been made (complaint record) without undue delay, stating: the date the complaint was made, a description of the defect, the method of handling the complaint requested by the buyer, and the buyer's contact details for informing them of the outcome.
8.7. The period for handling a complaint is 30 days from the day the complaint was made. In justified cases, especially where an expert assessment of the goods is required, the seller may agree a longer period with the buyer. If the seller does not handle the complaint within 30 days (or within the agreed longer period), the buyer has the right to withdraw from the contract or the right to have the goods replaced with new ones.
8.8. Methods of handling a complaint (under Section 34 et seq. of the Consumer Protection Act):
8.8.1. The buyer has the right to demand repair or replacement of the goods, at their choice, unless the chosen remedy is impossible or disproportionately costly compared with the other remedy.
8.8.2. If repair or replacement is not possible, or if the seller does not carry out the repair or replacement within a reasonable time, or if the repair or replacement would cause the buyer significant inconvenience, the buyer has the right to a reasonable price reduction or the right to withdraw from the contract.
8.9. The buyer has the right to reimbursement of the necessary costs incurred in connection with making a complaint.
8.10. The seller is obliged to keep a record of complaints and to submit it to the supervisory authority on request.
8.11. A complaint does not cover:
- a) defects caused by normal wear and tear,
- b) defects caused by improper use of the goods contrary to the instructions,
- c) defects caused by mechanical damage,
- d) defects caused by unprofessional assembly or modification,
- e) defects caused by using the goods in conditions whose humidity, chemical and mechanical influences do not correspond to a normal environment.
9. Personal data protection
9.1. The seller processes the buyer's personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR) and Act No. 18/2018 Coll. on the protection of personal data, as amended.
9.2. Detailed information on the processing of personal data, including the purposes of processing, legal bases, categories of data processed, recipients, retention periods and the rights of data subjects, is provided in a separate document "Privacy Policy" (Zásady ochrany osobných údajov), available on the page Privacy policy.
9.3. By submitting an order, the buyer confirms that they have read the privacy policy.
10. Alternative dispute resolution (ADR)
10.1. The buyer has the right to contact the seller with a request for redress if they are not satisfied with the way the seller handled their complaint or if they believe the seller has violated their rights. If the seller rejects the request or does not respond within 30 days of it being sent, the consumer has the right to file a proposal to initiate alternative dispute resolution under Act No. 391/2015 Coll. on alternative resolution of consumer disputes.
10.2. The competent body for alternative resolution of consumer disputes with the seller is:
Slovak Trade Inspection
Central Inspectorate — Department for International Relations and Alternative Resolution of Consumer Disputes
Bajkalská 21/A, P.O. BOX 29, 827 99 Bratislava 27
Web: www.soi.sk | E-mail: ars@soi.sk
or another competent authorised legal entity entered in the list of alternative dispute resolution bodies kept by the Ministry of Economy of the Slovak Republic (the list is available at www.mhsr.sk).
10.3. To file a proposal for alternative resolution of their consumer dispute, the consumer may use the online dispute resolution (ODR) platform, available at: https://ec.europa.eu/consumers/odr
10.4. The consumer may file a proposal to initiate alternative dispute resolution in the manner set out in Section 12 of Act No. 391/2015 Coll.
11. Final provisions
11.1. These T&C enter into force and take effect on the day they are published on the online shop website.
11.2. Relations not governed by these T&C are subject to the relevant provisions of:
- Act No. 108/2024 Coll. on consumer protection,
- Act No. 40/1964 Coll., the Civil Code,
- Act No. 22/2004 Coll. on electronic commerce,
- Act No. 18/2018 Coll. on the protection of personal data,
- Regulation (EU) 2016/679 (GDPR),
- and other applicable legislation of the Slovak Republic.
11.3. The seller reserves the right to amend these T&C. An amendment takes effect on the day it is published on the online shop website. Contracts concluded before the amendment are governed by the T&C valid at the time the contract was concluded.
11.4. If any provision of these T&C is or becomes invalid or ineffective, the validity of the other provisions is not affected.
11.5. By submitting an order, the buyer confirms that they have read these T&C, understood their content and agree with them in full.
11.6. These T&C are available electronically on the online shop website, and the buyer can read, save or print them before concluding the contract.
Nové Zámky, 23 June 2026
JELLA, spol. s r.o.